Fal-ash offers free shipping for orders over €100 to North America, the UK, and the European Union (EU).
We ship worldwide using UPS courier services. Orders are dispatched within 3 business days unless otherwise specified, and all packages include a tracking number. Items are shipped from Poland (EU).
Please note that for orders shipped outside the EU, you are responsible for any additional costs such as duties and import charges. Customs policies vary by country, and we have no control over them. If duties and import charges apply, the shipping service will contact you directly. For more details, please reach out to your local customs office.
If you choose not to claim the package or refuse to pay the required duties and import charges upon delivery, the package may be returned to us or disposed of. In such cases, you will not be eligible for a full refund, as we will be responsible for covering the outstanding charges and return service fees.
We are not liable for lost, stolen, or damaged shipments. However, every shipment is covered by standard UPS insurance.
All product prices are listed in Euros, inclusive of taxes but excluding customs duties.
Estimated Delivery Times (from dispatch date):
STANDARD:
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Europe: 1–5 business days
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North America: 3–5 business days
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Rest of the world: 3–7 business days
EXPRESS:
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Europe: 1–3 business days
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North America: 1–3 business days
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Rest of the world: 2–5 business days
Please note that delivery times are estimates and not guaranteed.