You can return any product purchased from our online store (excluding customized items and sample sale items) within 14 calendar days of the delivery date. To initiate the return process, please send us an email stating your intention to withdraw from the purchase contract at returns@fal-ash.com. We will promptly provide you with all the necessary information. You will then have 14 calendar days to ship the products back to us.
To make the return process as easy as possible, we offer the option to generate a DHL return label, which ensures a smooth return without any additional charges. Please note that if you have accepted an international return shipping label from us, the fee will be deducted from your total refund amount.
The flat shipping rate for our prepaid return label is:
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£12 for returns from the United Kingdom
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€13 for returns from the European Union
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$22 for returns from the United States
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CAD 30 for returns from Canada
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€35 / $38 for returns from the rest of the world
If you choose to return your order using your own shipping method, please note that you will be responsible for covering the return shipping costs and any additional duty and/or tax fees, if applicable. We recommend using a trackable service and considering shipping insurance, as items damaged or lost in transit will not be eligible for a refund. Any additional duties and/or import charges incurred upon delivery will be deducted from your refund.
Please be aware that shipping costs are non-refundable. We will refund the amount you paid for the items ordered, excluding the shipping fee (if the shipping wasn't complimentary) and the return shipping costs. To be eligible for a return, items must be in perfect condition, unworn, and in the same state as when you received them, with all original tags attached.
Once we receive the returned item, your refund will be processed within 14 days.