No. Our pieces are produced in small batches. Availability is limited and restocks are not guaranteed.

Each piece is photographed wearing the actual garment. Minor variations may occur due to the production process and fabric treatment.

All products are made in the European Union.

Selected styles may be restocked. Availability depends on the product and production schedule. You can subscribe to restock notifications on the product page.

We recommend choosing your regular size. Each product page includes specific fit notes and a size guide.

Yes. Unless stated otherwise on the product page, our pieces fit true to size.

If you prefer a closer fit, choose the smaller size. For a more relaxed fit, choose the larger size.

Most of our garments are made from stretch fabrics. Fabric composition and stretch level are listed in the product details.

The size guide is available on each product page next to the size selector.

You can also access it here.

All orders are shipped from Poland /European Union.

Orders are processed within 1–2 business days. Shipping times depend on the destination and selected shipping method.

View shipping information.

Overnight shipping is not available.
Express shipping options and estimated delivery times are shown at checkout.

Customs duties and taxes depend on the destination. Full details are available on our shipping page.

View shipping information.

Once your order is dispatched, you will receive a tracking link by email.

Yes. Returns are accepted within 14 days of delivery, subject to our return conditions.

View returns policy.

You have 14 calendar days from the delivery date to initiate a return.

View returns policy.

No. Customized items and sample sale items are not eligible for return.

To initiate a return, please contact our customer care team by email. You will receive detailed return instructions.

View returns policy.

Refunds are processed within 14 days of receiving and approving the returned item.

View returns policy.

We accept major credit cards and other payment methods available at checkout.

Yes. All payments are encrypted and processed securely via Shopify’s PCI-compliant checkout.

Orders can only be changed or cancelled before dispatch.
Please contact customercare@fal-ash.com as soon as possible.

If your question is not answered here, please contact our customer care team. We are happy to help.

You can reach us via email at customercare@fal-ash.com.

Our customer service is available Mon-Fri 8:00 am - 4:00 pm

Due to Polish National Holidays, we are unavailable at: 1st January, 6th January, 21st April, 1st May - 3rd May, 8th June, 19th June, 15th August, 1st November, 11th November, 24th-26th December.