Lasercut midi skirt in sunset

Fal-ash offers free shipping for orders above 300€ send to North America, UK and European Union (EU).

We ship worldwide using UPS courier services. Orders are dispatched within 3 business days unless otherwise specified. All packages are provided with tracking number. Items are being shipped from Poland (EU).

Please note if you order to countries outside EU you are responsible for paying additional costs such as duties and import charges. Customs policies vary from country to country and we do not have any control over them. If you are required to pay duties and import charges, you will be contacted directly by the shipping service. For more details, please contact your local customs office. 

If you decide not to claim the package and decline to pay the outstanding duties and import charges at delivery, the package will be returned to us or disposed of and you won't be able to get a full refund on what you paid for as we will be responsible for paying the outstanding charges and return service. 

We are not responsible for any lost, stolen, or damaged shipments. Every shipment is covered with a standard UPS insurance.

The prices of products are Euros inclusive of taxes but excluding customs duties.

Average delivery time (calculated from the dispatch date):

Europe: 1-5 business days

North America: 1-3 business days

Rest of the world: 3-7 business days

Please note that delivery time is estimated but not guaranteed.

Please note that during the holiday period (November 15th to January 5th), orders may take longer to be delivered. While we ensure that every order is shipped within 3 business days, please be aware that delays may occur on the shipping service's side. 

You can return any product purchased from our online store (excluding customized items and sample sale items) within 14 calendar days of the delivery date. To initiate the return process, please send us an email stating your intention to withdraw from the purchase contract to returns@fal-ash.com. We will promptly provide you with all the necessary information. You will then have 14 calendar days to ship the products back to us.

If you choose to return your order, please note that you will be responsible for covering the return shipping costs and any additional duty and/or tax fees, if applicable. We recommend using a trackable shipping service and considering purchasing shipping insurance, as items damaged or lost in transit will not be eligible for a refund.

Any additional duties and/or import charges incurred upon delivery will be deducted from your refund.

Please be aware that shipping costs are non-refundable. We will refund the amount you paid for the items ordered, excluding the shipping (if the shipping wasn't complimentary) and return shipping costs.

To be eligible for a return, your items must be in perfect condition, unworn, and in the same condition as when you received them, with all original tags attached.

Once we receive the return item, your purchase will be refunded within 14 days.

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