Fal-ash offers free shipping for orders send to North America, UK and European Union (EU).

We are shipping worldwide using UPS courier services within 3 business days if not listed differently. All packages are provided with tracking number. Items are being shipped from Poland (EU).

Please note if you order to countries outside EU you are responsible for paying additional costs such as duties and import charges. Customs policies vary from country to country and we do not have any control over them. If you are required to pay duties and import charges, you will be contacted directly by the shipping service. For more details, please contact your local customs office. 

If you decide not to claim the package and decline to pay the outstanding duties and import charges at delivery, the package will be returned to us or disposed of and you won't be able to get a full refund on what you paid for as we will be responsible for paying the outstanding charges and return service. 

We are not responsible for any lost, stolen, or damaged shipments. Every shipment is covered with a standard UPS insurance.

The prices of products are Euros inclusive of taxes but excluding customs duties.

Average delivery times and cost:

Europe: 2-5 business days

North America: 2-3 business days

Rest of the world: 3-7 business days

Please note that delivery time is estimated but not guaranteed.